Your Privacy Is Our Responsibility
This policy provides a complete description of how your personal information is collected, used, stored, and protected on the 26bet platform.
This Privacy Policy ("Policy") applies to the 26bet platform and all its services. By reading this Policy, you will understand what information we collect, why we collect it, how we use it, and what steps we take to protect your information. You use our services by agreeing to this Policy, so please read it carefully.
Table of Contents
1. Definitions and Interpretations
Below are explanations of key terms used in this Policy, which are necessary for understanding the entire document:
- "Platform" refers to the 26bet website, mobile version, and all associated digital services.
- "User" refers to any person who has registered on or used the 26bet platform.
- "Personal Information" refers to any information that can directly or indirectly identify a person.
- "Processing" refers to any operation performed on personal information, including collection, storage, modification, transfer, or deletion.
- "SSL Encryption" refers to Secure Sockets Layer technology, which keeps information secure during transmission.
Words used in the singular in this Policy also include the plural and vice versa. "We", "our", or "26bet" refers to the entity operating this platform.
2. What Information Is Collected
26bet collects various types of information to provide its services. This information is divided into two main categories:
2.1 Information Provided Directly
When you open an account or use our services, we collect the following information:
- Full name (in Bengali and/or English)
- Date of birth (for age verification)
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Bank or mobile banking account details (bKash, Nagad, Rocket, Upay, or bank transfer)
- Password (stored in encrypted form)
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Time and duration of service use
- Which pages were visited and for how long
- Referral source (how you arrived at the platform)
- Gaming activity and betting history
- Financial transaction records
3. Purpose and Use of Information Collection
The information collected is used for the following purposes:
3.1 Account Management
Your provided information is essential for registering your account, verifying your identity, and ensuring secure access to your account. Each account on the 26bet platform is for a single individual, and no financial transaction can be completed without identity verification.
3.2 Financial Transaction Processing
Your banking and mobile banking details are used to process deposit and withdrawal transactions. Transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Records of every transaction are stored securely.
3.3 Customer Support
When you contact our support team, we use your account-related information to resolve your issue. Our customer support is available 24 hours a day, 7 days a week via live chat and email.
3.4 Fraud Prevention and Security
User information is monitored to prevent unauthorised access, fraudulent activity, and money laundering. This is essential to protect the assets and identity of all our users.
3.5 Service Improvement
Overall usage statistics are analysed to improve platform performance, add new features, and enhance the user experience. This analysis is always conducted in aggregated and anonymised form.
4. Cookies and Similar Technologies
The 26bet platform uses cookies and similar tracking technologies. These technologies store small files in your browser and help remember your identity and preferences on future visits.
4.1 Essential Cookies
These cookies are necessary for the core functionality of the platform. Without them, it is not possible to maintain login sessions, complete transactions, or establish secure connections. There is no option to disable these cookies.
4.2 Functional Cookies
These cookies remember your language preference, display settings, and other personalised configurations. They make your experience more convenient.
4.3 Analytical Cookies
These cookies are used to understand how much different parts of the platform are being used. The information collected is in aggregated form and does not directly identify any individual.
5. Sharing Information with Third Parties
26bet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Providers
The minimum necessary information may be shared with selected third-party service providers for payment processing, identity verification, and technical support. These providers operate under strict confidentiality agreements and cannot use this information for any other purpose.
5.2 Legal Obligations
If we are lawfully directed to provide information by a legal authority or regulatory body, we are required to supply that information in compliance with applicable law.
5.3 Fraud Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activity.
5.4 Business Restructuring
In the event of a business merger, acquisition, or other structural change, user information may be transferred, but the new entity will also be required to comply with this privacy policy.
6. Data Storage and Protection
Protecting your information is one of our highest priorities. 26bet follows internationally recognised security standards:
6.1 Encryption
All data exchanged between your browser and our servers is protected by SSL encryption. Passwords and financial information are stored with an additional layer of encryption, making them unreadable to any unauthorised party.
6.2 Access Control
Only authorised personnel can access your personal information, and they are granted access only to the information needed to carry out their responsibilities. All staff are trained on maintaining confidentiality.
6.3 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, relevant information may be retained for a defined period to meet legal obligations and prevent fraud. Information that is no longer needed is securely deleted or anonymised.
6.4 Response to Security Breaches
If a security breach occurs and there is a possibility that your information has been affected, we will notify you as quickly as possible. Immediate remedial action will also be taken.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You may request to know what information we hold about you at any time.
- Correction: If your information is incorrect or incomplete, you may request a correction.
- Deletion: In certain circumstances you may request the deletion of your information, though this may not be fully possible if legal obligations exist.
- Restriction of Processing: In certain cases you may request that processing of your information be temporarily paused.
- Portability: You may request your information in a structured, commonly readable format.
- Objection: You have the right to object to the use of your information for specific purposes.
To exercise any of these rights, please contact our support team. We will review your request and respond in a timely manner in accordance with the law.
8. Protection of Minors
26bet is a responsible gaming platform and is intended only for those aged 21 and above. We do not knowingly collect information from minors.
Age is verified during the registration process. If we become aware that a minor's information is in our database, we will immediately close that account and delete the associated information.
If you believe a minor is using this platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
9. Changes to the Policy
26bet reserves the right to amend this Privacy Policy as needed. If any significant changes are made:
- The updated policy will be published on this page and the "Last Updated" date will be changed.
- Registered users will be notified by email or through a platform message.
- For significant changes, renewed consent may be sought.
If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. It is therefore recommended that you check this page regularly.
10. Contact
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us through the following:
We will try to respond as quickly as possible after receiving your message. For privacy-related requests, we will respond after verifying your identity.